If you think you have health and safety knowledge gaps among your workforce, here’s what you can do to tackle the problem.

Understanding all the health and safety laws and regulations that impact businesses in the UK can be a tall order. It’s often challenging for Environmental Health and Safety managers to stay abreast of developments and changes, so it’s no surprise that uncertainty filters throughout an organisation.

Identify the reason for gaps

First things first – you need to get to the bottom of why there are knowledge gaps in your business. Have you lost a number of staff and are now managing a team of new starters? Is the standard of training not high enough? Could it be due to the fact that managers aren’t communicating health and safety practices effectively? Drill down into the possibilities (remembering to actually ask your workforce why they think they have knowledge gaps) so you can be sure that issues don’t continue to resurface.

2. Organise training

The quickest (and often most effective) way to fill any skills gaps you’ve identified is to organise high quality training to meet your workers’ needs. For the best value you can organise large classes to take place, covering subjects that are relevant to a large population of your workforce. However, don’t be tempted to ‘skimp’ on training for smaller groups, or even specific individuals – if they have a particular knowledge gap to fill, it needs addressing. For example, a handful of individuals may require specialised training to teach them how to use machinery properly, so it’s undoubtedly worth the investment and may in fact be a legal requirement that you ensure it takes place.

3. Make the most of digital learning

Face-to-face training certainly has a number of benefits, and it’s sometimes the most effective method of learning – particularly if your workers need to get ‘hands-on’ to grasp a subject. However, digital learning has its place too, and offering some online training can be very effective if it’s put forward judiciously. Don’t overwhelm your workforce with a barrage of courses to complete but do sign them up for refresher training on key health and safety principles. Even a multiple-choice quiz will keep health and safety in the forefronts of their minds and show them where their knowledge gaps are, while highlighting those gaps to you.

4. Access to Updated Information

One of the primary reasons for knowledge gaps in a business is poor information – despite everyone’s best efforts. For example, you might have noticed that key team members don’t receive or have access to information when they should do. This kind of gap can be filled with a reliable health and safety consultancy as it will serve to provide all essential information and updates on health and safety legislation and best working practices. Guaranteeing reliable information like this means you’ll close knowledge gaps throughout your organisation.

5. Encourage a culture of communication

Finally, encourage members of your workforce at all levels to speak up and ask questions. Creating the kind of environment where this is OK and actively encouraged will ensure that knowledge gaps don’t stay hidden in the dark. You could organise learning sessions where workers can come prepared with questions (without fear of repercussion for not knowing what they ‘ought’ to already know), or you could create an anonymised submission box or email service for workers to use if they want to raise knowledge gaps or ‘suggestions’ in a more private manner.

Implement these five tips and see if you notice a reduction in the number or severity of knowledge gaps in your business.

For any queries or questions regarding our health & safety services please don’t hesitate to get in touch with us on 01978 801856 or e-mail one of our health & safety consultants on support@salusservices.co.uk


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The Salus team are fantastic. Nothing is ever any trouble for them. Anything we have ever asked for has been immediately dealt with. They are a key provider for my company and give me comfort allowing me to run my business on the day to day stuff knowing I have their support at the back of me. Thank you Salus keep up the good work.”

Atlas Trading Ltd

Salus Services have always provided us with excellent service over a number of years, they constantly keep us updated on health and safety news and updates that are relative to our industry and are always there to support us when we need them with prompt professional advice and assistance, we would highly recommend them”

Primal Systems Ltd

We have worked with Salus Services Ltd for over 2 years and they continue to amaze us at B&R Fabrications Ltd, their knowledge of all safety aspects is always first class, informative and importantly up to date. We have no problems in recommending this company for all aspects of Health & Safety advice and support.”

B&R Fabrications Ltd

Salus have been our H&S Advisers for several years now and have always provided a knowledgeable, professional service with a prompt response to any of our H&S requirements.”

Hallam Heating Ltd

We have worked with Wayne, Alice and the team for a number of years. Now. They have always provided a first class service with rapid responses to any health and Safety advice we may need for our construction projects.”

Specialist UK Restorations Ltd

We have a tiling business and Salus sort all our Health and Safety needs. Alice is always great to deal with and very helpful. Highly recommended!!!!!.”

Farndon Tiles Ltd

We’ve been working with the guys at Salus Services Ltd for around three years now and the Health and Safety support and advice provided is always first class. Knowledge levels appear to be really high and the ability to act swiftly to our needs is always top drawer. Thanks Wayne, Alice and the Salus team for your ongoing support.”

Firesec Compliance Ltd

Salus have always been a pleasure to work with. The support for my business has always been above and beyond and they are always on hand for any queries I may have. I could not recommend them more.”

Felix Nyss

I have worked with Salus Services Ltd for over 3 years and their knowledge of all safety aspects is exceptional, informative and up to date. I have no problems in recommending this company. Wayne and Alice are very helpful and always on hand to provide advice and support on all aspects of Health and Safety.”

Quadriga Contracts Ltd

I received on site support at Alpro UK from Wayne Jones, OHS Consultant (Salus Services) today. Wayne attended site at the agreed time and supported the accident investigation. Wayne was prompt, professional and the visit was received extremely well by our customer. Wayne also committed to produce the accident investigation report within 24 hours. Again, this prompt action by Tetra Pak and Wayne was very well received by our customer. Wayne’s support was excellent, and I would like to pass on our appreciation to him.”

Tetra Pak UK Ltd

We are very satisfied with Salus Services who regularly provide us with detailed H&S Advisory services which is always appropriate and consistent with the latest legislation.”

Morgan Davies Construction Ltd

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